AHM are a major health fund provider. They utilise the College courses in Customer Contact and Frontline Management to up-skill their staff





Datacom is a client of Australian College of Commerce and Management with staff enrolled in IT, Customer Contact, Sales, Frontline Management and Sales courses and Traineeships





Fujitsu is a client of Australian College of Commerce and Management with staff enrolled in Frontline Management, Customer Contact and IT courses and Traineeships





Veda Advantage (previously called CRAA) are one of the largest credit bureaus in Australia and NZ. They utilise College traineeship courses in customer contact.





Law Access NSW is a call centre that provides consumers with information on how to access legal help. They use a tailored College Customer Contact traineeship program to upskill their staff.




Call Centre Courses
 C3 in Customer Contact
C4 in Customer Contact
Call Centre Clients



C3 in Customer Contact
The College offers Certificate III in Customer Contact. The program includes core modules on using IT Technology, Safety in a Call Centre Environment, Customer Service and either inbound or outbound calls. Electives include sales, actioning faults, telemarketing and product knowledge. Click here to download a C3 Course Outline.



CIV in Customer Contact
Certificate IV in Customer Contact suits team leaders and supervisors as the course addresses leadership skills within a call centre environment. Click here to see the C4 Course Outline.



Call Centre Clients The College has a long history of helping a diverse range of call centres offer quality service to customers. Clients include:

  • Fujitsu
  • Datacom Customer Connect
  • Smart Salaries
  • AHM
  • Southern Cross Credit Union
  • Veda Advantage
  • Law Access NSW
  • Baycorp Collections








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