Call Centre Courses


Certificate 3 in Customer Contact
Certificate 4 in Customer Contact
Diploma of Customer Contact
Call Centre Clients


The College offers Certificate 3 in Customer Contact. The program includes core modules on using IT Technology, Safety in a Call Centre Environment, Customer Service and either inbound or outbound calls. Electives include sales, actioning faults, telemarketing and product knowledge.



Certificate 4 in Customer Contact suits team leaders and supervisors as the course addresses leadership skills within a call centre environment.



This program is ideally suited to Call Centre senior Managers or experienced Team Leaders. Many will find the flexible delivery mode a real plus when considering Study in a call centre environment.