DATACOM STUDENT RESOURCES

The following materials are specifically for Datacom students. Ensure that your timetable specifies "Datacom" materials are to be used. If your timetable does NOT specify "Datacom" versions of materials - go back and select the correct button for the qualification you are enrolled in.

DATACOM Course FAQs
Click here to look at the Datacom Course Frequently Asked Questions page.

DATACOM Student Awards
Click here to look at the College Student Awards page

One Perfect Day
Click here to view and download One Perfect Day

Certificate III in Customer Contact (Telstra Account only)
All Enrolments AFTER 20/10/2008

Module 1 Workbook |
Safety At Work Workbook. 1MB
Safety Assessment Task. 250KB

Module 2 Achieving Work Priorities|
Achieving Work Priorities Workbook. 2MB
Achieving Work Priorities Assessment Tasks. 260KB

Module 3 Call Centre Information Systems |
Use Multiple information Systems Checklist. 90KB

Module 4 Customer Service Excellence |
This module is completed by observing the students call monitoring. You need to successfully demonstrate that you can meet the Datacom call centre standards.

Module 5 Faults |
Datacom Action Faults Assessment Task. 200KB

Module 6 Resolving Customer Complaints |
Resolving Customer Complaints Workbook
Resolving Customer Complaints Assessment Task
Click One Perfect Day link to view video

Module 7 Maintain Equipment and Software |
Maintain Equipment and Software. 319KB
Maintain Equipment and Software Practical Exercises Checklist. 85KB


Certificate III in Customer Contact (Telstra Account only)
Enrolments prior to 20/10/2008

Module 1 Workbook | Safety At Work Workbook. 1MB

Module 1 Assessment Tasks | Safety Assessment Task. 250KB

Module 2 Checklist | Manage Customer Relationship Checklist. 230KB

Module 3 Assessment Tasks | Maintain Equipment and Software. 319KB

Module 4 Assessment Tasks | Datacom Action Faults Assessment Task. 200KB

Module 5 Workbook | Resolving Customer Complaints Workbook
Click One Perfect Day link to view video

Module 5 Assessment Tasks | Resolving Customer Complaints Assessment Task


Certificate III in IT (Telstra Account only)

Module 1 Workbook | Safety At Work Workbook. 1MB

Module 1 Assessment Tasks | Safety Assessment Task. 250KB

Module 2 Checklist | Manage Customer Relationship Checklist. 230KB

Module 3 Assessment Tasks | Maintain Equipment and Software. 319KB

Module 4 Assessment Tasks | Datacom Action Faults Assessment Task. 200KB

Module 5 Workbook | Handling Customer Complaints Workbook
Click One Perfect Day link to view video

Module 5 Assessment Tasks | Handling Customer Complaints Assessment Task